Parq Casino

1. Introduction and Operational Scope

Welcome to the official privacy guidelines for Parq Casino. We are dedicated to delivering premium entertainment while strictly respecting your privacy and protecting your personal data in full compliance with British Columbia’s Personal Information Protection Act (PIPA).

We are also thrilled to share some exciting news: we have recently expanded and opened a casino on the internet! As our entertainment footprint grows, we guarantee that the strict data protection standards outlined in this Privacy Policy apply universally—not only within our physical, offline casino resort but also across our newly launched internet gaming platforms.

Because we operate under the regulations of the British Columbia Lottery Corporation (BCLC), any personal data collected on their behalf is shared with BCLC in accordance with the Gaming Control Act.

To learn more about our team, we invite you to visit our About us.

2. Information Collection and Purpose

2.1. What Data We Collect

To manage our operations and enhance your resort experience, we gather specific personal details. This can include your name, home address, date of birth, gender, contact numbers, government-issued ID details, license plate numbers, and hospitality folios. We also utilize video surveillance and photography on our physical premises for security purposes.

2.2. Why We Collect Your Data

We collect this information strictly to verify your identity and age, facilitate health and safety programs, manage your reservations, and offer customized promotions. Maintaining a secure environment is also a fundamental part of our commitment to Responsible gaming, ensuring that our amenities remain safe and enjoyable for everyone.

3. Digital Tracking and Cookies

When you browse our online platforms, our servers automatically collect non-identifiable technical data to keep the site running smoothly. We utilize two main types of cookies:

• Session Cookies: Temporary files that do not collect personal data and are erased the moment you close your web browser.

• Persistent Cookies: Files that remain over multiple sessions to customize your experience, deliver relevant ads, and track behavioral patterns.

We also use Google Analytics to study website traffic. You can opt out of this tracking at any time by downloading the Google Analytics browser add-on.

4. Anti-Spam Compliance and Communications

We strictly adhere to Canada’s Anti-Spam Legislation (CASL). We will only send you commercial electronic messages if we have received your express consent or if implied consent exists due to a prior business relationship.

You maintain the right to withdraw from our marketing lists at any time.

5. Third-Party Services and Contests

5.1. Gift Cards and Payment Processing

When you purchase a gift card online, the necessary purchaser and recipient details are transferred securely to the Moneris Payment Solutions platform. Moneris handles this data under its own distinct privacy regulations.

5.2. Online Contests and Promotions

If you participate in digital contests (including those on social media platforms like Instagram or Facebook), we collect basic contact info to notify winners, subject to the Terms and Conditions. Email lists for these events are managed via Mailchimp. We never sell your contest registration data.

6. Data Security and Authorized Sharing

We only share your information for the exact purposes it was collected or when legally authorized to do so. We occasionally partner with external service providers, who are bound by strict contracts to uphold our security standards.

To protect against unauthorized access, use, or data theft, we employ robust defense mechanisms. These safeguards include advanced firewalls, anti-malware software, and strict physical and technical access controls at our data centers. Only authorized personnel are permitted to handle your personal records.

7. Accessing Your Records and Contact Information

You have the legal right to request access to the personal information we hold about you or ask for corrections to be made. We process all formal requests within a 30-day timeframe, as required by PIPA.

If you feel your concerns have not been adequately addressed, you may escalate the matter by contacting the Office of the Information and Privacy Commissioner for British Columbia (PO Box 9038 Stn. Prov. Govt., Victoria, BC, V8W 9A4).